Refund policy
Last updated: August 2026
When you're entitled to a refund
We'll refund you if: (1) the eSIM hasn't been activated and you no longer need it, (2) your device wasn't compatible and you never used the plan, or (3) there was a technical connectivity issue our team couldn't resolve.
When it doesn't apply
We can't refund plans that were fully or substantially consumed, plans expired after their validity period, or cases of use against the terms of service.
How to request it
Message us on WhatsApp from the same number used for the purchase and tell us what happened. We review it within 24 hours and, if applicable, issue the refund to the same payment method. It may take 5–10 business days to appear depending on your bank.