Help & frequently asked questions
And if your answer isn't here, it's one message away: our chat replies instantly, 24/7, and a real person steps in when needed.
or email us at hola@go2mondo.com
What is an eSIM?
It's a digital SIM built into your phone. There's no physical card: you receive a QR code, scan it, and your data plan is installed in minutes. You can keep your regular SIM for calls and use the eSIM just for internet.
How do I buy my eSIM with Go2Mondo?
Message us on WhatsApp, tell us which country you're visiting and for how many days. We'll suggest the best options instantly, you pay through a secure link, and you receive your eSIM with the QR in the same chat. All without leaving WhatsApp.
Is my phone eSIM compatible?
Most recent phones are: iPhone XS or newer, Google Pixel 3 or newer, Samsung Galaxy S20 or newer, among others. It must be carrier-unlocked. If in doubt, send us your model on WhatsApp and we'll confirm right away.
When does my eSIM activate?
It depends on each plan's conditions: most start counting when the eSIM connects to a network at your destination. We tell you exactly when validity begins before you buy. Our tip: install it over Wi-Fi before leaving and switch it on when you arrive.
Will I lose my number or my WhatsApp?
No. Your number and WhatsApp keep working exactly the same. The eSIM only provides mobile data; your chats, contacts and apps don't change.
Can I share internet with other devices?
Most plans let you use your phone as a hotspot. We'll confirm it for your specific plan in the chat before you buy.
What if I run out of data during my trip?
Message us on WhatsApp and we'll top up your eSIM instantly — no new QR, no reinstalling. You can also check your remaining data in the same chat.
How do I install the eSIM?
We send you the QR plus a one-tap install link for iPhone and Android. Prefer manual mode? Settings → Mobile Data → Add eSIM → scan the QR. And if you get stuck, a real person guides you on WhatsApp.
Is support a bot or real people?
Both — and that's our edge: the assistant replies instantly at any hour, and when needed a real team member steps into the same chat. You're never left without an answer.
Can I get a refund?
Yes. If your eSIM hasn't been activated or there was a technical issue we couldn't fix, we'll refund you. Message us on WhatsApp and we'll handle it right in the chat.
Do I need to enable data roaming?
Yes, for the eSIM line: that's what lets it connect to networks at your destination. It doesn't create extra charges — the plan already covers everything.
Can I buy the eSIM before my trip?
Yes, and we recommend it: buy it a few days ahead, install it over Wi-Fi at home, and just switch it on when you land.
How do I know which plan I need?
You don't have to guess. Tell us where you're traveling, for how many days and how you usually use the internet (maps, socials, video…) and we'll suggest the plan that fits your trip best.