Help & frequently asked questions
And if your answer isn't here, it's one message away: our chat replies instantly, 24/7, and a real person steps in when needed.
or email us at hola@go2mondo.com
What is an eSIM?
It's a digital SIM built into your phone. There's no physical card: you receive a QR code, scan it, and your data plan is installed in minutes. You can keep your regular SIM for calls and use the eSIM just for internet.
How do I buy my eSIM with Go2Mondo?
Message us on WhatsApp, tell us which country you're visiting and for how many days. We'll suggest the best options instantly, you pay through a secure link, and you receive your eSIM with the QR in the same chat. All without leaving WhatsApp.
Is my phone eSIM compatible?
Most recent phones are: iPhone XS or newer, Google Pixel 3 or newer, Samsung Galaxy S20 or newer, among others. It must be carrier-unlocked. If in doubt, send us your model on WhatsApp and we'll confirm right away.
When does my eSIM activate?
Install it over Wi-Fi before your trip. The plan starts when the eSIM connects to a network at your destination, so you don't burn plan days early.
Will I lose my number or my WhatsApp?
No. Your number and WhatsApp keep working exactly the same. The eSIM only provides mobile data; your chats, contacts and apps don't change.
Can I share internet with other devices?
Most plans let you use your phone as a hotspot. We'll confirm it for your specific plan in the chat before you buy.
What if I run out of data during my trip?
Message us on WhatsApp and we'll top up your eSIM instantly — no new QR, no reinstalling. You can also check your remaining data in the same chat.
How do I install the eSIM?
We send you the QR plus a one-tap install link for iPhone and Android. Prefer manual mode? Settings → Mobile Data → Add eSIM → scan the QR. And if you get stuck, a real person guides you on WhatsApp.
Is support a bot or real people?
Both — and that's our edge: the assistant replies instantly at any hour, and when needed a real team member steps into the same chat. You're never left without an answer.
Can I get a refund?
Yes. If your eSIM hasn't been activated or there was a technical issue we couldn't fix, we'll refund you. Message us on WhatsApp and we'll handle it right in the chat.
Do I need to enable data roaming?
Yes, for the eSIM line: that's what lets it connect to networks at your destination. It doesn't create extra charges — the plan already covers everything.
Can I buy the eSIM before my trip?
Yes, and we recommend it: buy it a few days ahead, install it over Wi-Fi at home, and just switch it on when you land.